Parking Tech Navigator — Mobility Specialist

SP Plus Corporation; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Full time

Job summary

SP Plus, a Metropolis company, is hiring a Mobility Specialist Driver in Washington, DC. You will be the face of our technology-driven parking experience, greeting guests, assisting with enrollment in Metropolis’ parking tech, and delivering courteous service.

Responsibilities include patrolling lots, issuing violations per policy, documenting incidents with mobile devices, maintaining clean facilities, and adhering to safety protocols in a fast-paced environment.

Qualifications

• Valid driver's license and acceptable driving record.
• Ability to safely drive a manual transmission (stick shift) is a plus.
• High school diploma or GED preferred, but not required.
• Prior parking industry experience preferred, but not required.
• Strong customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices and technology (iPad, iPhone, Android devices).
• Ability to communicate effectively in spoken English with customers and team members.
• Strong interpersonal and communication skills.
• Reliable, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service.
• Educate customers on Metropolis parking technology and assist with enrollment as needed.
• Promote positive customer relationships by consistently delivering excellent customer service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
• Issue parking violations in accordance with company policies.
• Document violations using company-provided mobile devices, including photo documentation.
• Maintain the cleanliness of parking lots, garages, and common areas.
• Identify and report debris, spills, hazards, or maintenance issues promptly.
• Sweep floors, collect trash, and empty trash receptacles as needed.
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep.
• Work independently and collaboratively as part of a team.
• Observe all safety protocols at all times.
• Perform additional duties as assigned.

Skills

Customer service

English language

Safety-conscious

Cash handling

Teamwork

Adaptability

Education

High school diploma or GED

Job description

SP Plus, a Metropolis company, is hiring a Mobility Specialist Driver in Washington, DC. You will be the face of our technology-driven parking experience, greeting guests, assisting with enrollment in Metropolis’ parking tech, and delivering courteous service.

Responsibilities include patrolling lots, issuing violations per policy, documenting incidents with mobile devices, maintaining clean facilities, and adhering to safety protocols in a fast-paced environment.