Maintenance & Customer Service Specialist — Parking Ops

Tier1usa; Somerville, Northern (NJ, KY); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid training

Free company uniform

401(k) with Employer Match

Health Coaching & Resources

Employee Assistance Program (EAP)

Pay Activ – Earned wages access

Job summary

LAZ Parking is seeking a Maintenance Specialist to handle janitorial and maintenance duties for garages and surface lots, ensuring cleanliness and safety daily. You will interact with customers, resolve disputes, and coordinate with departments to maintain service quality.

Responsibilities include cleaning, trash removal, light maintenance tasks, and helping customers in person or via intercom, while promoting high customer satisfaction and safety standards.

Qualifications

• High school diploma or GED preferred but not required.
• Experience with general facility maintenance required.
• Experience in customer relations.
• Parking industry experience preferred but not required.
• Must have a valid driver’s license and be able to operate maintenance vehicles.

Responsibilities

• Maintain garages and surface lots on a daily basis.
• Perform general maintenance: sweeping, cleaning, trash, light bulbs, painting.
• Assist with snow removal and winter upkeep for sidewalks and garages.
• Operate maintenance equipment (e.g., sweepers, scrubbers) as needed.
• Greet customers, respond promptly, resolve issues with a courteous attitude.
• Assist customers in garages and surface lots and support cashiering as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

English language

Flexibility

Safety awareness

Education

High school diploma or GED

Tools

Facility maintenance tools

Maintenance machinery

Job description

LAZ Parking is seeking a Maintenance Specialist to handle janitorial and maintenance duties for garages and surface lots, ensuring cleanliness and safety daily. You will interact with customers, resolve disputes, and coordinate with departments to maintain service quality.

Responsibilities include cleaning, trash removal, light maintenance tasks, and helping customers in person or via intercom, while promoting high customer satisfaction and safety standards.