Customer Service Representative - Carlsbad, CA

LAZ Parking; Carlsbad (CA); On-site; USD 18,000 - 26,000; Full time

Job summary

LAZ Parking in Carlsbad Village Faire is seeking a Customer Service Representative who greets customers, answers questions, and resolves issues with a friendly, professional demeanor.

You will assist customers in lanes and the parking facilities, direct traffic when needed, and contribute to a clean, welcoming environment. A high school diploma or GED is preferred, with strong English and interpersonal skills essential.

Qualifications

• Strong customer service experience.
• Ability to communicate professionally and effectively.
• Familiarity with basic computer skills in parking revenue control systems.

Responsibilities

• Greet customers, respond promptly to inquiries and resolve issues, building rapport with customers.
• Assist customers in lanes and the parking facilities; direct traffic when needed.
• Promote excellent customer relations by maintaining a friendly demeanor and can-do attitude.
• Monitor facilities and assist customers; help with minor maintenance and cleaning.

Skills

Customer service

Communication

Teamwork

De-escalation

English proficiency

Problem solving

Education

High school diploma or GED

Tools

Parking revenue system

Job description

**The Details**

• Location: Carlsbad Village Faire
• Position: Customer Service Representative
• Pay Range: $19.50/hr
• Hours: Monday - 12:30p-9:00p
• Tuesday - 12:30p-9:00p
  Saturday - 9:30a-6:00p
  Sunday - 9:30a-6:00p

The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

• Charismatic, full of energy, and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with minimal supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player.

What will I do?

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lanes, and the parking facilities; help direct traffic if required
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Move through facilities monitoring areas and looking for customers in need of assistance
• Contribute to general maintenance of the garage - wiping down surfaces and equipment, picking up trash/debris, etc.
• Basic troubleshooting of minor equipment failures
• Complete miscellaneous duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Familiarity with Westfield UTC is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations and de-escalate situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and know when to refer to management for assistance.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull up to 20 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; non tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.