Parking Services CSR - Fast-Paced, Detail-Driven

Reimagined Parking; Chicago (IL); On-site; USD 24,000 - 25,000; Full time

Job summary

Reimagined Parking is hiring a Customer Service Representative at 1640 Jackson Blvd. This seasonal, full-time CSR handles high-volume customer inquiries by phone and email, ensuring accurate data entry and friendly service.

You will support monthly parking customers, coordinate with internal teams, and help maintain CRM records. Ideal candidates have at least 1 year in customer service, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service in a high-volume environment preferred.
• Must be authorized to work in the United States and pass a background check.
• Must be at least 18 years of age.

Responsibilities

• Serve as primary contact for monthly parking customers.
• Handle calls, emails, and written inquiries per SLA.
• Resolve inquiries and complaints professionally and accurately.
• Support customer retention with high-quality service experiences.
• Assist with account setup, maintenance, and web navigation.
• Process transactions including sign-ups and updates.
• Enter and maintain customer data and payment details in CRM.
• Ensure all interactions are documented in CRM systems.
• Provide branch, lot, and account maintenance support.
• Manage high-volume workloads with accuracy and efficiency.
• Complete after-call work and required documentation promptly.
• Monitor SLAs and respond within established targets.
• Maintain data integrity with system updates.
• Communicate company policies and parking regulations.
• Stay updated on workflows and product offerings.
• Coordinate with team on troubleshooting and issue resolution.
• Assist with work orders, meter outage reports, and uploads.
• Support supply order preparation for locations.
• Maintain deliverable calendars to meet deadlines.

Skills

Communication skills

Multitasking

Data accuracy

Problem solving

Conflict resolution

CRM systems

Team player

Education

High School Diploma or GED

Tools

CRM software

Phone systems

Microsoft Office

Job description

Reimagined Parking is hiring a Customer Service Representative at 1640 Jackson Blvd. This seasonal, full-time CSR handles high-volume customer inquiries by phone and email, ensuring accurate data entry and friendly service.

You will support monthly parking customers, coordinate with internal teams, and help maintain CRM records. Ideal candidates have at least 1 year in customer service, strong communication, and the ability to manage multiple tasks in a fast-paced environment.