Parking Ramp Traffic Controller

Mall-of-America; BLOOMINGTON (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Mall of America in Bloomington, MN is seeking a Security Officer to direct vehicle traffic in parking ramps, communicate with guests, and help ensure safety for visitors and staff.

You will set up and collect traffic cones, monitor radio traffic, assist drivers and pedestrians, adapt to changing ramp conditions, report hazards, and maintain a professional demeanor while working in all weather. A flexible schedule including evenings, weekends, holidays, and high‑volume days is required.

Qualifications

• Must be at least 15 years of age.
• Strong verbal and non-verbal communication skills.
• Successful completion of MOA classroom training.
• Excellent coordination and movement skills.

Responsibilities

• Direct motor vehicles through the MOA parking ramps and ramp entrances.
• Set up and collect traffic cones for upper levels to establish inbound/outbound lanes.
• Ensure clear radio traffic so all officers/supervisors are aware of incidents.
• Assist drivers and pedestrians to navigate safely through the parking ramps.
• Adapt to changes, adjust cones, and direct traffic flow as needed.
• Identify and report hazardous conditions or emergencies.
• Maintain safety awareness to protect self, teammates, and guests.
• Interact professionally with upset guests and report concerns via radio.
• Observe and report suspicious activity; cross-train with PEP unit as needed.
• Work in all weather conditions with MOA issued gear; flexible schedule including evenings, weekends, holidays.

Job description

Mall of America in Bloomington, MN is seeking a Security Officer to direct vehicle traffic in parking ramps, communicate with guests, and help ensure safety for visitors and staff.

You will set up and collect traffic cones, monitor radio traffic, assist drivers and pedestrians, adapt to changing ramp conditions, report hazards, and maintain a professional demeanor while working in all weather. A flexible schedule including evenings, weekends, holidays, and high‑volume days is required.