Mall Security Patrol & Guest Safety Advocate

Mall-of-America; Saint Paul (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Team member discounts

Nickelodeon Universe passes

Teladoc

Employee Assistance Program

Tuition reimbursement

Metro Pass

Health benefits

401(k) match

Short/Long term disability

Parental leave

Paid vacation

Job summary

Mall of America seeks a Security Officer to protect guests, tenants, and team members through proactive patrols and prompt emergency response. You will provide professional guest service and maintain safety across the property, including loss prevention and incident reporting.

Responsibilities include directing guests, coordinating with Dispatch and law enforcement, and supporting safety programs during events and peak times.

Qualifications

• High school diploma or equivalent and minimum age requirement.
• CPR/First Aid training preferred and ability to perform CPR.
• Strong communication skills and calm decision making in emergencies.

Responsibilities

• Patrol Mall of America properties on foot or by vehicle as assigned.
• Respond to emergencies and assist guests with directions and safety.
• Write detailed incident and safety reports as required.
• Deter misconduct and coordinate with police, fire and EMS when needed.
• Support crowd control during events and special occasions.

Skills

High School diploma

At least 18 years old

Valid driver’s license

CPR/First Aid training preferred

Strong communication skills

Ability to stay calm under pressure

Education

High School diploma or equivalent

Job description

Mall of America seeks a Security Officer to protect guests, tenants, and team members through proactive patrols and prompt emergency response. You will provide professional guest service and maintain safety across the property, including loss prevention and incident reporting.

Responsibilities include directing guests, coordinating with Dispatch and law enforcement, and supporting safety programs during events and peak times.