Theme Park Ride Operator — Elevate Guest Experience

Mall of America; BLOOMINGTON (MN); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Team member discounts

Free Nickelodeon Universe ride passes

Teladoc

Employee Assistance Program

Tuition reimbursement

FREE Metro Pass Universal Pass

Job summary

Mall of America in Bloomington, MN seeks a guest-focused ride operations team member to safely run attractions and assist guests. You will greet guests, manage loading, enforce safety, and communicate clearly during ride cycles.

Responsibilities include maintaining safety procedures, staying vigilant, and cross-training with other departments. A flexible schedule, including weekends and holidays, is required to support the park’s operations.

Qualifications

• Must be at least 16 years of age.
• Must have excellent verbal communication skills.
• Must be detail oriented and able to multi-task.
• Must be observant and safety minded.
• Strong problem solving skills.
• Previous guest service experience preferred.
• Previous experience in the amusement industry preferred.

Responsibilities

• Greet and converse with guests to determine needs and provide exceptional service.
• Operate mechanical and non-mechanical rides following Mall of America procedures.
• Communicate effectively with guests, even while performing other duties.
• Assist with loading and unloading guests on rides.
• Enforce height and rider safety requirements and scan tickets.
• Ensure guests are properly restrained before ride cycles and monitor safety during operation.
• Use the microphone to communicate instructions or concerns with guests.
• Maintain a clean, organized workspace and a professional appearance.
• Cross-train with other MOA departments and assist as needed.
• Work a flexible schedule including weekends, evenings, and holidays.

Job description

Mall of America in Bloomington, MN seeks a guest-focused ride operations team member to safely run attractions and assist guests. You will greet guests, manage loading, enforce safety, and communicate clearly during ride cycles.

Responsibilities include maintaining safety procedures, staying vigilant, and cross-training with other departments. A flexible schedule, including weekends and holidays, is required to support the park’s operations.