Parking Operations Leader – Build Service Excellence

Ace Parking Management; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking Management is seeking an experienced Operations Manager to lead a team of parking attendants and drive service excellence across our facilities. You will guide daily operations, align staffing with demand, enforce safety and compliance, and foster a culture of exceptional customer service.

In this role you will optimize processes, monitor cash handling, manage equipment and facilities, and partner with property management to deliver a seamless guest experience.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum of 5 years of parking or transportation management experience.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Responsibilities

• Manage the day-to-day operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Recruit, hire, train, and schedule staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
• Accountable for the cleanliness and appearance of the parking area.

Skills

Leadership

Operations management

Communication

Team supervision

Financial analysis

Education

Bachelor’s degree or equivalent

Job description

Ace Parking Management is seeking an experienced Operations Manager to lead a team of parking attendants and drive service excellence across our facilities. You will guide daily operations, align staffing with demand, enforce safety and compliance, and foster a culture of exceptional customer service.

In this role you will optimize processes, monitor cash handling, manage equipment and facilities, and partner with property management to deliver a seamless guest experience.