Parking Operations Leader — People, Profit & Service

Ace Parking; Santa Clara (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking is seeking an operations manager in Santa Clara, CA to lead a team of parking attendants and ensure the highest standards of service. You will plan staffing, supervise performance, and implement procedures to optimize efficiency and guest experience across the site.

The ideal candidate has a bachelor’s degree or equivalent, 5+ years in parking or transportation management, strong leadership and communication skills, and the physical ability to lift up to 50 lbs.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum of 5 years of parking or transportation management experience.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Responsibilities

• Manage the day-to-day operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Manage and maintain parking lot equipment and facilities, including maintenance and damage control.
• Recruit, hire, train, and schedule staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
• Accountable for the cleanliness and appearance of the parking area.

Skills

Leadership

Communication

Organizational skills

Physical ability

Education

Bachelor’s degree or equivalent education and experience

Job description

Ace Parking is seeking an operations manager in Santa Clara, CA to lead a team of parking attendants and ensure the highest standards of service. You will plan staffing, supervise performance, and implement procedures to optimize efficiency and guest experience across the site.

The ideal candidate has a bachelor’s degree or equivalent, 5+ years in parking or transportation management, strong leadership and communication skills, and the physical ability to lift up to 50 lbs.