Parking Operations Lead

SP+; Appleton (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Job summary

SP+, a Metropolis company, leads AI-powered parking solutions across North America. This role focuses on supporting daily parking operations, maintaining client relations, and promoting a professional image for the location.

You will assist with staffing, reports, deposits, and budget preparation, while ensuring compliance with contractual guidelines and safety policies. Strong customer service and adaptable problem-solving are essential.

Qualifications

• Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.
• Availability to Work: Special shift requirements, if any, will vary depending on location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required.
• License Requirement: Must possess a valid state-issued driver's license with current address and acceptable driving record.
• Oral Communication: Speaks clearly; listens and gets clarification; responds well to questions.
• Written Communication: Writes clearly and informatively; able to read and interpret written information.
• Customer Service: Have a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner.

Responsibilities

• Assist in day-to-day management of the assigned location ensuring parking operations are within contractual guidelines.
• Participate in programs to improve client and customer satisfaction.
• Engage in development of property level financial and operational goals.
• Manage day-to-day activities: customer interaction, closing reports, deposits, staffing, training, and budget preparation.
• Report accidents or safety hazards to the Facility Manager.

Skills

Customer service

Communication

Adaptability

Judgment

Oral communication

Written communication

Education

High school diploma

Job description

SP+, a Metropolis company, leads AI-powered parking solutions across North America. This role focuses on supporting daily parking operations, maintaining client relations, and promoting a professional image for the location.

You will assist with staffing, reports, deposits, and budget preparation, while ensuring compliance with contractual guidelines and safety policies. Strong customer service and adaptable problem-solving are essential.