Parking Operations & Customer Service Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 20,000 - 29,000; Part time

Job summary

Northern Virginia Community College (NOVA) is seeking a Parking Operations Specialist to handle front office duties, NOVACard issuance, and cash handling at the Woodbridge Campus. The role involves parking enforcement, ticket processing, and support via SmarterTrack, with duties including operating a state enforcement vehicle as needed.

The position is part-time, 20–29 hours weekly, within standard business hours, 8:00–5:00, and requires a valid driver's license and customer service experience.

Qualifications

• Customer service experience.
• Computer experience working in a Windows environment.
• Unrestricted Valid Driver’s License in good standing.

Responsibilities

• Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while preforming duties.

Skills

Interpersonal skills

Phone answering

Policy interpretation

Problem solving

Tools

Windows OS

Job description

Northern Virginia Community College (NOVA) is seeking a Parking Operations Specialist to handle front office duties, NOVACard issuance, and cash handling at the Woodbridge Campus. The role involves parking enforcement, ticket processing, and support via SmarterTrack, with duties including operating a state enforcement vehicle as needed.

The position is part-time, 20–29 hours weekly, within standard business hours, 8:00–5:00, and requires a valid driver's license and customer service experience.