Parking Operations Supervisor — Events & Compliance

Norfolk State University; Norfolk (VA); On-site; USD 58,000 - 63,000; Full time

Job summary

Norfolk State University is seeking a Parking Operations Supervisor to oversee daily parking services, manage staff, and coordinate events across campus. You will supervise staff, enforce permits and enforcement procedures, and ensure service quality in alignment with university policies.

The role requires strong supervision, event planning, and customer-service skills, with occasional evening or weekend work and collaboration with Police, Athletics, Facilities, and Student Affairs.

Qualifications

• 3–5 years of progressive experience in parking services, transportation, campus operations, public safety, or related field.
• Supervisory experience including hiring, training, scheduling, evaluating performance, and coaching employees.
• Experience managing daily parking operations, including permit programs, parking enforcement, and special event parking.
• Experience coordinating large-scale events, including traffic control, parking logistics, and staffing plans.
• Experience handling customer service issues, appeals, complaints, and conflict resolution professionally.
• Experience preparing reports, maintaining records, and analyzing parking data to improve operations.
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Responsibilities

• Reviews daily activity and escalates significant incidents to the Parking Director.
• Assist the Parking Compliance Officer when shift shortage without delay.
• Communicates work expectations and assignments; monitors attendance, conduct, productivity, and service quality; provides coaching and feedback; assists with evaluations.
• Responds to routine parking inquiries and complaints within two business days, handling matters professionally and in accordance with policy.
• Assists with permits, citations, payroll deduction, event requests, and account issues for students, employees, visitors, and departments.
• Coordinates appeal records, supports committees, and communicates decisions promptly with accurate notices and reports.
• Assists with purchasing, budget monitoring, receivables, payroll/timekeeping, permit inventory, and reconciliation processes.
• Verifies supporting documentation, meets deadlines, safeguards equipment, and prepares reports with complete data.
• Reports discrepancies and assists with corrective action.
• Plans and executes parking and traffic operations for athletics, conferences, move-in, and other events; coordinates with Police, Athletics, Facilities, and Event Management.
• Overtime and all special events may be required; evening, nights and some holidays are possible.

Skills

Progressive parking services exp

Supervisory experience

Daily parking operations

Large-scale events coordinate

Customer service issues handling

Reports and data analysis

Microsoft Office Suite

Tools

T2 Systems

Passport

Park Mobile

Job description

Norfolk State University is seeking a Parking Operations Supervisor to oversee daily parking services, manage staff, and coordinate events across campus. You will supervise staff, enforce permits and enforcement procedures, and ensure service quality in alignment with university policies.

The role requires strong supervision, event planning, and customer-service skills, with occasional evening or weekend work and collaboration with Police, Athletics, Facilities, and Student Affairs.