Parking Concierge & Guest Services Associate

Towne; Mayfield Heights (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

Towne is seeking a Parking Concierge to greet self-parking guests with warmth and accuracy. You will assist arriving and departing guests, provide directions, explain facilities, and ensure friendly, efficient service while collecting and reconciling revenue.

This role requires a high school diploma, 1–3 months related experience, ability to read/write English, basic math, and time-format understanding. Schedule is Monday–Friday 5:30 AM–2:00 PM; outdoor work; travel up to 5% may be required.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience or training.
• General knowledge of parking garage policies.
• Must be able to read and write standard English.
• Ability to read and comprehend simple instructions and memos.
• Ability to write simple correspondence.
• Ability to present information to guests and staff.
• Basic math and money handling abilities.
• Understand 24-hour and military time formats.
• Understand a multi-tiered rate system.

Responsibilities

• Maintain a pleasant, friendly and professional demeanor with guests and staff.
• Assist guests with directions, inquiries, and facility information.
• Identify and collect revenue; complete shift reports and cash drops.
• Categorize tickets for audit; operate payment terminals and cash machinery.

Skills

English literacy

Reading comprehension

Writing simple notes

Presentation skills

Basic arithmetic

Time formats

Understand tiered rates

Education

High school diploma

Job description

Towne is seeking a Parking Concierge to greet self-parking guests with warmth and accuracy. You will assist arriving and departing guests, provide directions, explain facilities, and ensure friendly, efficient service while collecting and reconciling revenue.

This role requires a high school diploma, 1–3 months related experience, ability to read/write English, basic math, and time-format understanding. Schedule is Monday–Friday 5:30 AM–2:00 PM; outdoor work; travel up to 5% may be required.