Park Team Member

Kids Empire; Strongsville (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A family entertainment center in Strongsville, OH, seeks enthusiastic Team Members responsible for guest interaction, ensuring satisfaction, managing check-in processes, and maintaining a safe environment. Ideal candidates should have good communication skills and the ability to work in a busy setting. Flexibility with working weekends and holidays is required. This role is integral to creating a positive experience for families.

Qualifications

• Ability to work weekends and holidays.
• Read and write in English.
• Work independently.

Responsibilities

• Attend to customers quickly, greeting them appropriately.
• Operate the check-in process using an iPad.
• Manage cash flow and perform billing transactions.
• Ensure the safety of guests and cleanliness of the park.
• Assist in family events and perform other assigned duties.

Skills

Good communication skills

Customer service skills

Able to work with children

Operate an iPad

Job description

OBJECTIVE

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Description

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Essential Job Functions

• Attending customers as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check‑in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures i.e. tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during scheduled hours.
• Must be comfortable with heights and tight spaces.

Qualifications

• Work weekends and holidays.
• Able to work with children.
• Operate an IPad.
• Good communication skills, and customer service skills.
• Work independently.
• Read and write in English.

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