Park Team Member

Kids Empire; Riverside (IL); On-site; USD 16,531,200 - 22,041,600; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Employee Assistance Program (EAP)

Pet Insurance

Recreational Discounts

401(k) Matching

Job summary

Kids Empire is looking for friendly Team Members to welcome guests, assist with check-in, and help ensure a safe, enjoyable experience for families visiting our park.

You will handle front desk operations, process payments, assist with snacks and family events, and maintain clean facilities while delivering excellent customer service in a fast-paced environment.

Qualifications

• Read and write in English
• Work weekends and holidays
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Able to read and write English

Responsibilities

• Attending customers as quick as possible and greeting them to create a welcoming park ambiance
• Operate the check-in process including liability waivers and guest information collection via IPad
• Process payments at the front counter and provide exact change for cash transactions
• Manage front billing transactions and verify amounts on the POS
• Assist with stocking snacks and ensuring inventory is replenished
• Monitor floor for hazards and enforce park rules and safety guidelines
• Clean restrooms and sanitize park areas and structures
• Assist in family events and help events run smoothly
• Perform other duties as assigned

Skills

Customer service

Communication skills

Read and write in English

Weekend/holiday availability

Tools

IPad

Job description

OBJECTIVE

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Description

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Essential Job Functions

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

Physical Demands

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Employee Assistance Program (EAP)
• Pet Insurance
• Recreational Discounts
• 401(k) Matching

Qualifications

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English