Park Team Member

Kids Empire; Phoenix (AZ); On-site; USD 30,000 - 35,000; Full time

Job summary

A family entertainment center in Phoenix, Arizona, is seeking Team Members to serve as the initial guest contact. Responsibilities include ensuring guest satisfaction, handling the check-in process, managing cash transactions, and maintaining park cleanliness. Ideal candidates should possess strong communication skills, be comfortable working with children, and be able to operate an iPad. The role requires weekend and holiday work in a busy environment.

Qualifications

• Must work weekends and holidays.
• Must read and write in English.

Responsibilities

• Attend to customers promptly and make them feel comfortable.
• Operate the check-in and billing processes accurately.
• Monitor park safety and cleanliness.
• Assist in family events and other duties as assigned.

Skills

Good communication skills

Customer service skills

Ability to work with children

Independent work

IPad operation

Job description

Objective

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Description

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Essential Job Functions

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

Physical Demands

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

Qualifications

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English