Park Team Member

Kids Empire; Bolingbrook (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

A children's entertainment center is seeking entry-level Team Members in Bolingbrook, IL. Responsibilities include greeting guests, managing transactions, ensuring guest safety, and maintaining cleanliness. Candidates must be able to work weekends and holidays, possess strong communication skills, and be comfortable in a busy environment. This full-time role is ideal for individuals passionate about customer service and working with children.

Qualifications

• Work weekends and holidays.
• Must be comfortable in noisy environments.
• Must be able to tolerate a hectic work environment.

Responsibilities

• Attend to customers promptly and ensure comfort.
• Operate check-in and collect guest information.
• Manage cash flow and record daily transactions.
• Monitor safety hazards and enforce park rules.
• Clean and sanitize park structures.

Skills

Good communication and customer service skills

Able to work with children

Operate an IPad

Work independently

Read and write in English

Job description

Overview

OBJECTIVE: Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Responsibilities

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, and collect guest information such as address, name, email address, and phone number using an IPAD.
• Operating the front cash counter for receiving the exact bill amount from the guests, managing cash flow by recording transactions daily, taking payment from guests by cash or card, and providing exact change if payment is in cash.
• Handling billing transactions accurately by verifying the amount displayed on the POS.
• Organizing the refrigerator with drinks, snacks, chips and ice cream.
• Checking snack inventory is sufficient and communicating with management to reorder snacks from specified vendors to replenish stock.
• Walking the floor regularly to monitor for unsafe hazards and ensure guests follow park attendance rules, regulations, and guidelines.
• Cleaning restrooms and sanitizing all park structures (e.g., tables, chairs, playground structures).
• Assisting and participating in family events and ensuring that events operate efficiently.
• Other duties assigned.

Physical Demands

• Stand, walk, bend, and twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests (e.g., children yelling and music).
• Must be able to tolerate a hectic and busy work environment during scheduled hours.
• Must be comfortable with heights and tight spaces.

Qualifications

• Work weekends and holidays.
• Able to work with children.
• Operate an IPad.
• Good communication and customer service skills.
• Work independently.
• Read and write in English.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Entertainment Providers

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