Park Quality Team Lead: Guest Experience & Safety

SeaWorld Parks & Entertainment; Williamsburg (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Williamsburg, VA is seeking a Park Quality Team Lead to drive restroom standards, safety, and guest satisfaction. You will mentor ambassadors, schedule tasks, and ensure compliance with park policies while delivering high-quality cleanliness.

The role requires hands-on leadership, strong communication, and the ability to train staff across areas. You will monitor labor and safety checks, collaborate with other departments, and help maintain a welcoming park

Qualifications

• 18+ years of age.
• Proficient in Microsoft Office applications.
• Able to positively interact with guests and coworkers from diverse backgrounds.
• Valid state driver’s license preferred.
• CPR/AED training/certification required.
• Able to be trained and certified at all assigned areas.
• Able to climb stairs/ladders.
• Able to operate in tight spaces.
• Able to use cleaning equipment.
• Comfortable with noise and vibrations.
• Able to work in all weather conditions.
• Able to train on protective gear.
• Comfortable around fumes/dust/odor.
• Able to bend/sit/stand/kneel/reach movements.
• Comfortable speaking in front of large groups.
• Maintain composure during challenging situations.
• Seasonal availability: peak 4 days/wk incl weekends; off-season 3 days/wk incl weekends.

Responsibilities

• Lead and develop team members of the Park Quality team to maximize restroom presentation and safety.
• Execute park quality tasks including deep restroom cleaning, stocking supplies, and general cleaning.
• Represent the organization with a positive attitude and high energy.
• Ensure a safe environment for all team members, guests, and animals.
• Develop on-the-job training and coaching for ambassadors.
• Ensure compliance with regulations, park policies, and procedures.
• Monitor daily labor against budget and attendance.
• Perform equipment and safety checks and respond to emergencies.
• Communicate with other departments and complete daily/weekly reports.

Skills

Microsoft Office

Guest interaction

Team leadership

Job description

SeaWorld Parks & Entertainment in Williamsburg, VA is seeking a Park Quality Team Lead to drive restroom standards, safety, and guest satisfaction. You will mentor ambassadors, schedule tasks, and ensure compliance with park policies while delivering high-quality cleanliness.

The role requires hands-on leadership, strong communication, and the ability to train staff across areas. You will monitor labor and safety checks, collaborate with other departments, and help maintain a welcoming park