Park Quality Assistant Supervisor — Guest Experience Leader

SeaWorld Parks & Entertainment; Langhorne (Bucks County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Park discounts

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment seeks enthusiastic Ambassadors for the Sesame Place location in Langhorne, PA. The role centers on leading a team to deliver exceptional guest service, maintain safety, cleanliness, and efficient park operations throughout shifts.

You will supervise Ambassadors, manage daily schedules, and ensure opening/closing procedures are executed with a focus on safety and guest satisfaction. Strong communication and adaptability are essential.

Qualifications

• At least 16 years of age.
• Ambassador experience or equivalent external experience.
• Strong customer service mindset and guest-focused approach.
• Excellent communication and problem-solving abilities.
• Ability to multitask and manage time effectively.
• Willingness to work flexible hours, including nights, weekends and holidays.

Responsibilities

• Interact with guests in a positive, professional manner.
• Perform duties of the positions you supervise.
• Supervise, train and counsel Ambassadors.
• Track labor, daily scheduling and break management.
• Ensure opening and closing procedures are completed.
• Control guest flow in attraction waiting areas.
• Maintain area cleanliness.
• Provide morning park prep and setup.
• Communicate professionally with Ambassadors, Vendors and Guests.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Active listening

Flexibility

Job description

SeaWorld Parks & Entertainment seeks enthusiastic Ambassadors for the Sesame Place location in Langhorne, PA. The role centers on leading a team to deliver exceptional guest service, maintain safety, cleanliness, and efficient park operations throughout shifts.

You will supervise Ambassadors, manage daily schedules, and ensure opening/closing procedures are executed with a focus on safety and guest satisfaction. Strong communication and adaptability are essential.