Restaurant Operations Leader – Guest Experience

SSA Consulting Group; Chattanooga (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with company match

Healthcare benefits

Meal plan & employee discounts

Holiday pay

Job summary

SSA Group, a leader in cultural attractions dining and hospitality, is seeking a Restaurant Manager to lead front-of-house operations at multiple locations. You will oversee daily restaurant activities, maintain service standards, manage staff training, and ensure compliance with safety and quality policies while driving guest satisfaction across venues.

Responsibilities include planning seasonal concepts, managing budgets, overseeing merchandising and per-capita sales, and coordinating with the

Qualifications

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning, and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operate, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Build, implement and drive operational systems, processes, and policies in support of the organization’s mission, business needs, client & SSA expectations.
• Assumes an active role in upcoming season planning for food concepts, equipment needs, and operational excellence.
• Manage location financial forecasts, information flow and management, business processes, and organization planning.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations through your guidance.
• Fulfill guests' needs quickly and efficiently as well as resolve complaints effectively.
• Maintain a clean, safe, and organized work environment for all employees and guests.

Skills

Leadership

Communication

Problem solving

Financial management

Merchandising

Analytical skills

Planning

Flexibility

Computer skills

Physical stamina

Availability

Job description

SSA Group, a leader in cultural attractions dining and hospitality, is seeking a Restaurant Manager to lead front-of-house operations at multiple locations. You will oversee daily restaurant activities, maintain service standards, manage staff training, and ensure compliance with safety and quality policies while driving guest satisfaction across venues.

Responsibilities include planning seasonal concepts, managing budgets, overseeing merchandising and per-capita sales, and coordinating with the