Food Service Supervisor: Guest Experience & Operations

SSA Consulting Group; Nashville (TN); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Meal plan & employee discounts

401(k) with company match

Bereavement leave

Holiday pay

Paid sick leave

Job summary

SSA Group is seeking a Food Service Supervisor to oversee daily operations across a zone, ensuring fast, friendly service and top quality. The role involves staffing, training, and supervising associates, managing prep, and maintaining safety standards.

You will respond to guest feedback and support ongoing operational excellence across outlets. The ideal candidate brings 1–2 years of quick service supervisory experience, strong communication, and a collaborative attitude.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership and team-building abilities.
• Good problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead warm, welcoming guest service and maintain quality standards.
• Ensure zone is stocked, prepped, and staffed daily.
• Coach and assign duties to associates; monitor performance.
• Respond to guest feedback promptly and professionally.
• Maintain sanitation, safety, and product quality per standards.
• Assist with staffing plans and daily prep lists; delegate tasks.
• Uphold company policies and comply with local regulations.

Skills

Leadership

Communication

Problem solving

Team building

Multitasking

Flexibility

Customer service

Computer skills

Job description

SSA Group is seeking a Food Service Supervisor to oversee daily operations across a zone, ensuring fast, friendly service and top quality. The role involves staffing, training, and supervising associates, managing prep, and maintaining safety standards.

You will respond to guest feedback and support ongoing operational excellence across outlets. The ideal candidate brings 1–2 years of quick service supervisory experience, strong communication, and a collaborative attitude.