Park City Guest Experience Concierge

Ski Utah; Park City (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Ski pass

Friends and family ski discounts

Free ski lessons for staff

Subsidized meals

Housing options for seasonal staff

Healthcare options for staff

401k with company match

Job summary

Deer Valley Resort in Park City, UT, is seeking a Year Round Guest Services Agent to ensure guest, owner, and employee satisfaction at The Lodges. The role includes check-in/check-out, front desk coverage, reservations, folio management, and concierge tasks in a fast-paced mountain resort environment.

Requires 21+ and a valid U.S. driver's license; ability to lift 40 lbs; flexible schedule including mornings, nights, weekends, and holidays.

Qualifications

• Must be at least 21 years old.
• Hold a valid U.S. driver’s license and be able to drive company vehicles.
• Be able to lift at least 40 lbs.
• Must be available to work varied schedule including early mornings, nights, weekends and holidays.

Responsibilities

• Check guests and owners in and out of The Lodges.
• Facilitate smooth check-in and check-out for guests and owners.
• Cover front desk during scheduled shift.
• Answer the phone professionally and transfer calls as appropriate.
• Post folio charges, perform folio reconciliation, and create shift reports.
• Assist with owner and guest requests and proactively solve guest problems.
• Assist with concierge duties, including reservations for restaurants and activities.
• Coordinate bell staff for guest pickups and drop offs.
• Drive guests locally in the company vehicle.
• Handle cash and credit card transactions and settle guest balances upon departure.

Skills

Guest services

Front desk operations

Customer service

Job description

Deer Valley Resort in Park City, UT, is seeking a Year Round Guest Services Agent to ensure guest, owner, and employee satisfaction at The Lodges. The role includes check-in/check-out, front desk coverage, reservations, folio management, and concierge tasks in a fast-paced mountain resort environment.

Requires 21+ and a valid U.S. driver's license; ability to lift 40 lbs; flexible schedule including mornings, nights, weekends, and holidays.