Guest Services Agent - Ski Resort Front Desk

Deer Valley Resort Company, LLC; Deer Valley (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Season pass

Free skiing at Alterra resorts

Staff meals

Subsidized housing

Discounts for staff at Park City

Ski lessons for staff

401k with company match

Health benefits

Job summary

Deer Valley Resort in Utah seeks a Guest Services Agent to ensure guest, owner, and employee satisfaction at The Lodges. You will check guests in/out, answer calls, handle folios, and assist with concierge tasks and shuttle coordination.

The role requires varied scheduling, ability to lift up to 40 lbs, and a valid U.S. driver’s license for company vehicle use. Great perks include ski benefits and housing options.

Qualifications

• Knowledge of Deer Valley and Park City area preferred.
• Must be able to lift at least 40 lbs.
• Must be at least 21 years old.
• Hold a valid U.S. driver’s license and be able to drive company vehicles.

Responsibilities

• Check guests and owners in and out of The Lodges.
• Facilitate smooth check-in and check-out for guests and owners.
• Answer the phone in a professional manner and transfer calls as appropriate.
• Post folio charges, reconcile folios, and create shift reports.
• Assist with concierge duties including restaurant and activity reservations.
• Coordinate bell staff for guest pickups and drop-offs.
• Handle cash and credit card transactions and settle guest balances upon departure.
• Other duties as assigned.

Skills

Deer Valley/Park City knowledge

Lift 40 lbs

US Driver's license

Job description

Deer Valley Resort in Utah seeks a Guest Services Agent to ensure guest, owner, and employee satisfaction at The Lodges. You will check guests in/out, answer calls, handle folios, and assist with concierge tasks and shuttle coordination.

The role requires varied scheduling, ability to lift up to 40 lbs, and a valid U.S. driver’s license for company vehicle use. Great perks include ski benefits and housing options.