Guest Services & Front Desk Concierge

Deer Valley Resort; Park City (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Deer Valley season pass

Free staff ski lessons

Discounted rentals (winter staff)

Subsidized meals

Subsidized housing options

Staff discounts at Park City eateries

Healthcare options

401k with company match

Job summary

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Agent to ensure guest, owner, and employee satisfaction at the Lodges. The role covers front desk duties, check-in/check-out, concierge tasks, and coordinating bell staff.

The position offers diverse shifts, staff ski perks, subsidized meals/housing, and opportunities at a renowned alpine resort. Previous customer service experience is valued.

Qualifications

• Must be available to work a varied schedule including early mornings, nights, weekends and holidays.
• Must be at least 21 years old.
• Hold a valid U.S. drivers license and be able to drive company vehicles.
• Must be able to lift at least 40 lbs.

Responsibilities

• Check guests and owners in and out of The Lodges.
• Facilitate a smooth check-in and check-out for guests and owners.
• Cover front desk during scheduled shift.
• Answer the phone in a professional manner and transfer calls as appropriate.
• Post folio charges, perform folio reconciliation, and create shift reports.
• Assist with owner and guest requests and proactively solve guest problems.
• Assist with concierge duties, including making reservations for restaurants and activities.
• Assist in coordinating the bell staff for guest pickups and drop offs.
• Drive guests locally in the company vehicle.
• Handle cash and credit card transactions and settle guest balances upon departure.

Skills

Customer service

Flexible schedule

Driving ability

Job description

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Agent to ensure guest, owner, and employee satisfaction at the Lodges. The role covers front desk duties, check-in/check-out, concierge tasks, and coordinating bell staff.

The position offers diverse shifts, staff ski perks, subsidized meals/housing, and opportunities at a renowned alpine resort. Previous customer service experience is valued.