Guest Experience Agent — Ski Resort Perks & Flexible Hours

Stein Collection Careers; Park City (UT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability insurance

Life insurance

401K matching

Paid training

Free meals

Employee parking

Ski benefits

Flexible schedules

Raffles

Team events

Discounts

Job summary

Stein Collection is seeking a guest services professional to join The Chateaux Deer Valley front desk team in Park City, Utah. You will support guests with check-in and check-out, share hotel amenities, and ensure a smooth arrival experience.

This role emphasizes courtesy, knowledge of property facilities, and teamwork with other hotel departments to deliver memorable stays and responsive service across all guest interactions.

Responsibilities

• Welcome guests sincerely and make their stay enjoyable.
• Handle guest complaints professionally and promptly.
• Check-in/out guests using the hotel system and explain amenities.
• Know Stein Eriksen Lodge facilities, amenities, departments, and managers.
• Perform clerical duties: cash handling, posting charges, deposits, and VIP processing.
• Serve as information agent for guests and assist with needs.

Job description

Stein Collection is seeking a guest services professional to join The Chateaux Deer Valley front desk team in Park City, Utah. You will support guests with check-in and check-out, share hotel amenities, and ensure a smooth arrival experience.

This role emphasizes courtesy, knowledge of property facilities, and teamwork with other hotel departments to deliver memorable stays and responsive service across all guest interactions.