The Lodges Guest Services Agent - Year Round

Deer Valley Resort Company, LLC; Deer Valley (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Season pass

Free skiing at Alterra resorts

Staff meals

Subsidized housing

Discounts for staff at Park City

Ski lessons for staff

401k with company match

Health benefits

Job summary

Deer Valley Resort in Utah seeks a Guest Services Agent to ensure guest, owner, and employee satisfaction at The Lodges. You will check guests in/out, answer calls, handle folios, and assist with concierge tasks and shuttle coordination.

The role requires varied scheduling, ability to lift up to 40 lbs, and a valid U.S. driver’s license for company vehicle use. Great perks include ski benefits and housing options.

Qualifications

• Knowledge of Deer Valley and Park City area preferred.
• Must be able to lift at least 40 lbs.
• Must be at least 21 years old.
• Hold a valid U.S. driver’s license and be able to drive company vehicles.

Responsibilities

• Check guests and owners in and out of The Lodges.
• Facilitate smooth check-in and check-out for guests and owners.
• Answer the phone in a professional manner and transfer calls as appropriate.
• Post folio charges, reconcile folios, and create shift reports.
• Assist with concierge duties including restaurant and activity reservations.
• Coordinate bell staff for guest pickups and drop-offs.
• Handle cash and credit card transactions and settle guest balances upon departure.
• Other duties as assigned.

Skills

Deer Valley/Park City knowledge

Lift 40 lbs

US Driver's license

Job description

Flex Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match

Purpose of Position:

The Guest Services Agent is responsible for ensuring guest, owner, and employee satisfaction at the Lodges.

Responsibilities:

Check guests and owners in and out of The Lodges Facilitate a smooth check-in and check-out for guests and owners Cover front desk during scheduled shift Answer the phone in a professional manner and transfer calls as appropriate Post folio charges, perform folio reconciliation, and create shift reports Assist with owner and guest requests and proactively solve guest problems Assist with concierge duties, including making reservations for restaurants and activities Assist in coordinating the bell staff for guest pickups and drop offs Drive guests locally in the company vehicle Handle cash and credit card transactions and settle guest balances upon departure Other duties as assigned

Qualifications:

Knowledge of Deer Valley and the Park City area preferred Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays Must be able to lift at least 40 lbs Must be at least 21 years old Hold a valid U.S. driver’s license and be able to drive company vehicles

Dates of Employment:

Flex Year Round - may have periods of layoff or reduced hours

Pay Rate:

$20.00 per hour

Deer Valley Resort is an Equal Opportunity Employer. Find a great job at a resort that’s not only one of the best in the world, but it also feels a lot like home. Our outstanding perks and benefits include a NEW starting wage of $20 per hour, 401k, health benefits, ski privileges, subsidized meals, discounts, and more! Explore indoor and outdoor opportunities in: Food & Beverage, Housekeeping, Lodging Operations, Mountain Operations, and Ski School. E-Verify Participation Right to Work