The Lodges Guest Services Agent - Year Round

Deer Valley Resort; Park City (UT); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Deer Valley season pass

Free staff ski lessons

Discounted rentals (winter staff)

Subsidized meals

Subsidized housing options

Staff discounts at Park City eateries

Healthcare options

401k with company match

Descrizione del lavoro

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Agent to ensure guest, owner, and employee satisfaction at the Lodges. The role covers front desk duties, check-in/check-out, concierge tasks, and coordinating bell staff.

The position offers diverse shifts, staff ski perks, subsidized meals/housing, and opportunities at a renowned alpine resort. Previous customer service experience is valued.

Competenze

• Must be available to work a varied schedule including early mornings, nights, weekends and holidays.
• Must be at least 21 years old.
• Hold a valid U.S. drivers license and be able to drive company vehicles.
• Must be able to lift at least 40 lbs.

Mansioni

• Check guests and owners in and out of The Lodges.
• Facilitate a smooth check-in and check-out for guests and owners.
• Cover front desk during scheduled shift.
• Answer the phone in a professional manner and transfer calls as appropriate.
• Post folio charges, perform folio reconciliation, and create shift reports.
• Assist with owner and guest requests and proactively solve guest problems.
• Assist with concierge duties, including making reservations for restaurants and activities.
• Assist in coordinating the bell staff for guest pickups and drop offs.
• Drive guests locally in the company vehicle.
• Handle cash and credit card transactions and settle guest balances upon departure.

Conoscenze

Customer service

Flexible schedule

Driving ability

Descrizione del lavoro

Flex Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION:

The Guest Services Agent is responsible for ensuring guest, owner, and employee satisfaction at the Lodges.

Responsibilities

• Check guests and owners in and out of The Lodges
• Facilitate a smooth check-in and check-out for guests and owners
• Cover front desk during scheduled shift
• Answer the phone in a professional manner and transfer calls as appropriate
• Post folio charges, perform folio reconciliation, and create shift reports
• Assist with owner and guest requests and proactively solve guest problems
• Assist with concierge duties, including making reservations for restaurants and activities
• Assist in coordinating the bell staff for guest pickups and drop offs
• Drive guests locally in the company vehicle
• Handle cash and credit card transactions and settle guest balances upon departure
• Other duties as assigned

Qualifications

• Knowledge of Deer Valley and the Park City area preferred
• Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays
• Must be able to lift at least 40 lbs
• Must be at least 21 years old
• Hold a valid U.S. driver's license and be able to drive company vehicles

Dates Of Employment

• Flex Year Round - may have periods of layoff or reduced hours

Pay Rate

• $20.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.