Parcel Logistics Strategy Lead

Barnes & Noble Booksellers, Inc.; Monroe, Northern (NJ, KY); Hybrid; USD 155,000 - 175,000; Full time

Benefits offered by this job

Employee Discount

401(k) with Company Match

Health Benefits

Job summary

BARNES & NOBLE BOOKSELLERS, INC. is seeking a Senior Manager, Parcel Logistics to lead and scale the company’s parcel transportation network.

This role oversees multi-carrier partnerships, budget management, and strategic initiatives to balance cost, capacity, and customer experience. The ideal candidate will bring deep parcel logistics expertise, strong analytical capabilities, and proven leadership to drive improvements across global delivery operations and cross-functional collaboration with

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business, Engineering, or a related field; advanced degree preferred.
• 10+ years of progressive experience in parcel transportation, logistics, or supply chain operations, including leadership responsibility.
• Experience managing parcel carrier relationships, contract negotiations, and transportation budgets.
• Strong understanding of parcel network design, last-mile delivery operations, and carrier performance management.
• Experience with TMS platforms, parcel shipping software, business intelligence tools, and logistics analytics.
• Demonstrated ability to analyze complex data, identify opportunities, and execute strategic improvements.

Responsibilities

• Lead contract negotiations with national parcel carriers (FedEx, UPS, USPS) and regional last-mile providers to secure competitive pricing, service levels, and network capacity.
• Develop and maintain a diversified carrier strategy to mitigate risk, improve flexibility, and support peak-season demand.
• Monitor carrier performance and compliance with SLAs; conduct regular business reviews and corrective action planning.
• Serve as the primary escalation point for major delivery disruptions, carrier performance issues, customs delays, and systemic tracking challenges.
• Manage the annual parcel logistics budget and identify opportunities to improve transportation efficiency and reduce costs.
• Conduct cost-to-serve analyses and implement continuous improvement initiatives across the parcel network.
• Optimize shipping strategies through zone-skipping, parcel injection, postal consolidation, and other network design initiatives.
• Oversee freight audit and payment processes to ensure billing accuracy, financial compliance, and cost recovery.
• Lead the implementation and optimization of Transportation Management Systems (TMS), multi-carrier shipping platforms, and shipment visibility solutions.
• Develop and maintain dashboards and reporting tools to measure KPIs, including OTD, cost per package, transit time, damage claims, and customer satisfaction.
• Utilize data analytics to evaluate network changes, forecast volume fluctuations, and optimize fulfillment routing and carrier selection.

Skills

Leadership

Data analytics

Forecasting

TMS platforms

Education

Bachelor’s degree

Tools

TMS platforms

Job description

BARNES & NOBLE BOOKSELLERS, INC. is seeking a Senior Manager, Parcel Logistics to lead and scale the company’s parcel transportation network.

This role oversees multi-carrier partnerships, budget management, and strategic initiatives to balance cost, capacity, and customer experience. The ideal candidate will bring deep parcel logistics expertise, strong analytical capabilities, and proven leadership to drive improvements across global delivery operations and cross-functional collaboration with