Director Parcel Transportation Solutions

supply-chain; Plainfield (IN); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid vacation

Paid holidays

Job summary

DHL Supply Chain in North America seeks a Director to lead the strategy, growth, and operations of our parcel transportation solution. You will build a multi-carrier network, manage carrier agreements, design customer parcel programs, and drive profitable growth across eCommerce and returns.

This role requires senior leadership, deep parcel market knowledge, and the ability to translate insights into scalable programs that delight customers and optimize cost.

Qualifications

• 7-10 years of logistics, transportation, parcel, ecommerce, fulfillment, distribution, or related supply chain experience
• 5+ years of parcel transportation experience including carrier management, program design, rate structures, service options, claims
• Experience managing multi-carrier transportation programs (national/regional/local/expedited)
• Experience negotiating carrier contracts, rate agreements, service levels, and commercial terms
• Experience managing P&L, freight spend, revenue, gross profit, cost improvement, billing and payment controls
• Experience leading direct reports and cross-functional teams in a customer-facing environment
• Experience supporting new business pursuits, customer solution design, implementations and executive reviews
• Deep knowledge of parcel market incl. carrier capabilities, rate structures, accessorials, returns and peak planning
• Strategic leadership to build and operate scalable parcel solutions
• Carrier sourcing, negotiation, contract administration, governance, scorecarding and relationship management
• Strong program management, change management, and execution discipline

Responsibilities

• Define and commercialize DHL Supply Chain’s parcel transportation solution, including standard offerings and governance
• Partner with Business Development, Account Management, Solution Design, Operations, and customers to design parcel programs meeting service, cost, speed, visibility, returns and CX
• Support pursuit activity by translating parcel market expertise into actionable solutions and compelling value propositions
• Establish customer-facing performance reviews and business reviews covering service, cost, claims, accessorials, carrier mix and savings opportunities
• Lead parcel carrier strategy across national, regional, local, postal, gig, economy, expedited, and specialty providers
• Own carrier sourcing, contract negotiation support, rate card administration, SLAs, capacity planning and relationship management
• Monitor parcel market changes to keep DHL’s solution competitive and resilient
• Ensure programs are financially sound and aligned with customer commitments
• Create scalable operating processes for onboarding, daily management, exceptions, claims, and peak planning
• Define parcel reporting and analytics roadmap to manage spend, service, carrier performance, and improvements
• Build and lead a team responsible for parcel carrier management, analytics, and customer support

Skills

Parcel market knowledge

Carrier management

P&L management

Cross-functional leadership

Contract negotiation

Program design

Analytics and reporting

Job description

Director Parcel Transportation Solutions

Lead the strategy, growth, commercialization, and operational management of DHL Supply Chain’s parcel transportation solution across North America. The role is accountable for building and managing a multi-carrier parcel network, negotiating and administering carrier agreements, designing customer parcel programs, ensuring freight payment and financial controls, and delivering profitable growth. This leader will develop a high-performing team, establish the reporting and analytics needed to manage service, cost, capacity, and profitability, and partner with customers and internal stakeholders to create scalable parcel solutions that support evolving eCommerce, returns, fulfillment, and distribution needs.

Job Description

Customer and Commercial

• Define and commercialize DHL Supply Chain’s parcel transportation solution, including standard offerings, customer-specific program designs, pricing inputs, service models, implementation requirements, and ongoing governance.
• Partner with Business Development, Account Management, Solution Design, Operations, and customers to design parcel programs that meet service, cost, speed, visibility, returns, and customer experience requirements.
• Support pursuit activity and customer expansions by translating parcel market expertise into compelling, executable solutions and clear customer value propositions.
• Establish customer-facing performance reviews and business reviews covering service, cost, claims, accessorials, carrier mix, savings opportunities, and continuous improvement actions.

Carrier and Network Strategy

• Lead the parcel carrier strategy across national, regional, local, postal, gig, economy, expedited, and specialty parcel providers as appropriate for customer requirements.
• Own carrier sourcing, contract negotiation support, rate card administration, service-level expectations, capacity planning, peak readiness, issue escalation, and carrier relationship management.
• Monitor changes in the parcel market, carrier offerings, accessorial structures, delivery options, technology capabilities, and capacity conditions to keep DHL’s solution competitive and resilient.
• Ensure carrier programs are operationally feasible, financially sound, compliant with DHL policies, and aligned with customer commitments.

Financial

• Manage parcel solution profitability, including revenue, gross profit, cost-to-serve, carrier spend, billing accuracy, margin improvement initiatives, and annual operating plan commitments.
• Partner with Finance to ensure accurate carrier payment, customer billing, accruals, claims resolution, and financial reporting.
• Develop and execute initiatives to improve margin, reduce cost leakage, optimize carrier mix, and drive profitable growth across new and existing customers.

Operations Execution

• Create scalable operating processes for parcel onboarding, implementation, daily management, exception handling, claims, invoice dispute resolution, capacity management, peak planning, and issue escalation.
• Ensure service performance meets customer commitments and internal standards by leveraging standardized workflows, governance rhythms, and continuous improvement practices.
• Coordinate with fulfillment center operations, distribution, returns, IT, and carrier partners to ensure parcel solutions are executable from order creation through final-mile delivery and settlement.

Reporting and Analytics

• Define the parcel reporting and analytics roadmap needed to manage spend, service, carrier performance, lane/package characteristics, claims, billing, customer profitability, and improvement opportunities.
• Partner with IT, Data Analytics, Finance, and operational teams to build dashboards, scorecards, and standard reporting for internal leadership, customers, and carrier business reviews.
• Use data-driven insights to recommend carrier mix changes, service-level adjustments, savings initiatives, network improvements, and customer program enhancements.

People Leadership

• Build, lead, coach, and develop a team responsible for parcel carrier management, program execution, analytics, customer support, and continuous improvement.
• Set clear goals, accountabilities, performance expectations, development plans, and succession plans for direct reports.
• Create a collaborative, customer-focused culture that balances service, cost, quality, compliance, and profitable growth.

Required Education and Experience

• Seven to ten (7-10) years of logistics, transportation, parcel, small package, eCommerce, fulfillment, distribution, or related supply chain experience, required
• Five (5)+ years of parcel transportation experience, including carrier management, parcel program design, rate structures, service options, claims/accessorials, and operational execution, required
• Experience managing multi-carrier transportation programs, including national, regional, postal, local, expedited, and/or specialty parcel providers, required
• Experience negotiating or supporting carrier contracts, rate agreements, service level commitments, and commercial terms, required
• Experience managing P&L, freight spend, revenue, gross profit, cost improvement, billing, and payment controls, required
• Experience leading direct reports and cross-functional teams in a customer-facing environment, required
• Experience supporting new business pursuits, customer solution design, implementations, and executive-level business reviews, required
• Deep knowledge of the parcel transportation market, including carrier capabilities, rate structures, accessorials, delivery options, residential/eCommerce dynamics, returns, peak planning, and market trends, required
• Strategic leadership capability to build, grow, commercialize, and operate a scalable parcel solution, required
• Carrier sourcing, negotiation, contract administration, governance, scorecarding, and relationship management, required
• Financial acumen, including P&L management, pricing inputs, margin improvement, cost-to-serve analysis, billing, audits, accruals, and freight payment processes, required
• Customer-facing solution design, consultative selling support, executive communication, and business review facilitation, required
• Advanced analytical skills with ability to define parcel KPIs, reporting requirements, dashboards, scorecards, and continuous improvement insights, required
• Cross-functional leadership across Operations, Finance, IT, Procurement, Legal, Solution Design, Business Development, and carrier partners, required
• Strong program management, change management, prioritization, escalation, and execution discipline, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.