Senior Manager, Parcel Logistics

Barnes & Noble, Inc.; Monroe (NJ); On-site; USD 155,000 - 175,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Barnes & Noble, Inc. is the leading book retailer in the United States, with a long history of growth and a growing omnichannel presence.

This corporate position focuses on optimizing parcel logistics across the enterprise and aligning transportation strategies with business goals. Responsibilities include negotiating with national carriers, developing a diversified carrier strategy, monitoring SLAs, managing the annual parcel budget, performing cost-to-serve analyses, and leading a team of

Qualifications

• Bachelor’s degree in supply chain, logistics, business, engineering, or related field; advanced degree preferred.
• 10+ years in parcel transportation, logistics, or supply chain operations with leadership experience.
• Experience managing parcel carrier relationships, contract negotiations, and transportation budgets.
• Experience with TMS platforms, parcel shipping software, BI tools, and logistics analytics.

Responsibilities

• Lead contract negotiations with national parcel carriers (FedEx, UPS, USPS) and regional providers.
• Develop and maintain a diversified carrier strategy to optimize costs and service levels.
• Monitor carrier performance and SLAs; conduct reviews and corrective action planning.
• Serve as primary escalation point for major delivery disruptions and tracking challenges.
• Manage the parcel logistics budget and identify cost-reduction opportunities.
• Conduct cost-to-serve analyses and drive continuous improvement across the network.
• Lead implementation and optimization of TMS and multi-carrier platforms.
• Develop dashboards and KPIs to measure on-time delivery, cost per package, transit time, and customer satisfaction.

Skills

Leadership

Contract negotiations

Data analysis

Vendor management

Education

Bachelor’s degree in Supply Chain Management or related field

Tools

TMS platforms

Parcel shipping software

BI tools

Logistics analytics

Job description

Location

NJ-Monroe Corporate

Classification

Full-Time

Job Summary

Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem.

Position Responsibilities

• Lead contract negotiations with national parcel carriers (FedEx, UPS, USPS) and regional last-mile providers to secure competitive pricing, service levels, and network capacity.
• Develop and maintain a diversified carrier strategy to mitigate risk, improve flexibility, and support peak-season demand.
• Monitor carrier performance and compliance with established service-level agreements (SLAs), conduct regular business reviews and corrective action planning as needed.
• Serve as the primary escalation point for major delivery disruptions, carrier performance issues, customs delays, and systemic tracking challenges.
• Manage the annual parcel logistics budget and identify opportunities to improve transportation efficiency and reduce costs.
• Conduct cost-to-serve analyses and implement continuous improvement initiatives across the parcel network.
• Optimize shipping strategies through zone-skipping, parcel injection, postal consolidation, and other network design initiatives.
• Oversee freight audit and payment processes to ensure billing accuracy, financial compliance, and cost recovery.
• Lead the implementation and optimization of Transportation Management Systems (TMS), multi-carrier shipping platforms, and shipment visibility solutions.
• Develop and maintain dashboards and reporting tools to measure key performance indicators (KPIs), including:
• On-time delivery (OTD)
• Cost per package
• Transit time
• Damage claims
• Customer delivery satisfaction
• Utilize data analytics and forecasting tools to evaluate network changes, predict volume fluctuations, and optimize fulfillment center routing and carrier selection.
• Lead, coach, and develop a team of logistics analysts and coordinators, while fostering accountability, collaboration, and continuous improvement.
• Partner with E-commerce, Customer Service, Procurement, Finance, and Warehouse Operations teams to align logistics capabilities with business objectives.
• Provide strategic recommendations to senior leadership regarding transportation performance, capacity planning, and optimization opportunities.

Position Requirements And Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business, Engineering, or a related field; advanced degree preferred.
• 10+ years of progressive experience in parcel transportation, logistics, or supply chain operations, including leadership responsibility. Proven experience managing parcel carrier relationships, contract negotiations, and transportation budgets.
• Strong understanding of parcel network design, last-mile delivery operations, and carrier performance management.
• Experience with TMS platforms, parcel shipping software, business intelligence tools, and logistics analytics.
• Demonstrated ability to analyze complex data, identify opportunities, and execute strategic improvements.

Expected Behaviors

• Build collaborative carrier partnerships while confidently negotiating service expectations, commercial terms, and operational outcomes. Make timely, data-driven decisions during transportation disruptions, capacity constraints, and service failures.
• Translate complex logistics data into clear business insights for executive leadership and cross-functional stakeholders.
• Develop high performing teams through coaching, accountability, and continuous improvement. Thrive in a fast-paced environment and can quickly adjust strategies in response to changing market conditions and business needs.

An employee in this position can expect an annual salary between $155,000 - $175,000 depending on experience, seniority, geographic locations, and other factors permitted by law.

Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.