Parcel Logistics Coordinator – Data-Driven, Customer-Focused

ITS Logistics; Reno (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

ITS Logistics in Reno, NV is seeking a detail-oriented Small Parcel Coordinator to join our Distribution & Fulfillment team. The role focuses on shipment tracking, data management, and proactive customer communication to ensure top-quality service for our clients.

You will report to the Small Parcel Manager and play a key role in supporting parcel clients through precise coordination, timely updates, and data-driven insights in a fast-paced environment.

Qualifications

• Demonstrated attention to detail and organizational skills.
• Strong customer service orientation with clear communication.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Ability to multitask, prioritize, and meet deadlines in a fast-paced setting.

Responsibilities

• Monitor shipments and provide proactive status updates to clients.
• Maintain data integrity for reports and monthly reviews (MBRs).
• Coordinate appointments and manage documentation for smooth operations.
• Assist in invoice data compilation and data entry for client billing.
• Support the team on special projects and process improvements.

Skills

Attention to detail

Customer service

MS Office

Multitasking

Team-oriented

Education

Associate degree or equivalent experience

Job description

ITS Logistics in Reno, NV is seeking a detail-oriented Small Parcel Coordinator to join our Distribution & Fulfillment team. The role focuses on shipment tracking, data management, and proactive customer communication to ensure top-quality service for our clients.

You will report to the Small Parcel Manager and play a key role in supporting parcel clients through precise coordination, timely updates, and data-driven insights in a fast-paced environment.