Paratransit Scheduler & Customer Support

Sunline; Thousand Palms, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

SunLine Transit Agency in Thousand Palms, CA is seeking a Paratransit Reservationist to schedule rides and deliver high-quality customer service to passengers with disabilities and seniors. The role emphasizes accurate data handling, timeliness, and courteous communication.

Qualifications include a high school diploma or GED and at least one year of customer contact experience. The position involves clerical duties, data entry, and collaboration with the dispatch team to optimize ride efficiency.

Qualifications

• 1 year of experience interacting with customers via telephone or similar devices.
• Strong English communication and telephone etiquette.
• Ability to enter data accurately while on calls.
• Knowledge of ADA requirements and related policies.
• Proficiency in basic computer and data-entry tasks.

Responsibilities

• Make or modify paratransit reservations and monitor ride statuses.
• Respond to customer inquiries, complaints, and request status updates.
• Provide information on transportation services, fares, and agency programs.
• Maintain accurate customer profiles and scheduling history.
• Prepare call logs and run predefined reports for supervisors.
• Cross-train to provide backup to Customer Service.
• Perform other duties as assigned by management.

Skills

Customer service

Telephone etiquette

English communication

Data entry

ADA knowledge

Education

High School Graduate/GED

Tools

MS Office Suite

Customer Service Software

Job description

SunLine Transit Agency in Thousand Palms, CA is seeking a Paratransit Reservationist to schedule rides and deliver high-quality customer service to passengers with disabilities and seniors. The role emphasizes accurate data handling, timeliness, and courteous communication.

Qualifications include a high school diploma or GED and at least one year of customer contact experience. The position involves clerical duties, data entry, and collaboration with the dispatch team to optimize ride efficiency.