Paratransit Scheduler & Customer Service Clerk

Ben Franklin Transit; Richland (WA); Presencial; USD 29 000 - 43 000; Tempo integral

Resumo da oferta

Ben Franklin Transit in Richland, WA, is seeking a Paratransit Scheduler to manage trip requests and schedule paratransit services for eligible elderly and disabled riders. You will handle phone, email, and TDD inquiries, create daily manifests, and work with dispatchers to maintain efficient routes.

Requirements include high school diploma or GED, 40 WPM typing, and strong customer service. The role emphasizes accuracy, timeliness, and professional communication in a demanding office

Qualificações

• High School Diploma or GED equivalent and two years of customer service experience.
• Type 40 wpm.
• Knowledge of transit operations is preferred.

Responsabilidades

• Receive and respond to telephone, TDD, email, or faxed trip requests; schedule paratransit service.
• Provide timely, accurate, courteous customer assistance and information.
• Schedule trips using conditional eligibilities.
• Create daily manifests for paratransit drivers based on demand.
• Monitor route efficiency and work with dispatchers for continuity.
• Handle No Shows, late vehicle service, and customer complaints.
• Verify and update passenger information in the system.

Conhecimentos

Office administration

Geography knowledge

Phone etiquette

Customer service

Multitasking

Legal/regulatory awareness

Accurate trip reservations

Record keeping

Basic math

Learning technologies

Office software

Clear communication

Team collaboration

Judgment

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Ben Franklin Transit in Richland, WA, is seeking a Paratransit Scheduler to manage trip requests and schedule paratransit services for eligible elderly and disabled riders. You will handle phone, email, and TDD inquiries, create daily manifests, and work with dispatchers to maintain efficient routes.

Requirements include high school diploma or GED, 40 WPM typing, and strong customer service. The role emphasizes accuracy, timeliness, and professional communication in a demanding office