Paratransit Operations Lead - Training & Analytics

First Student; New York (NY); On-site; USD 86,000 - 95,000; Full time

Job summary

First Student seeks a Paratransit Operations Manager in New York to lead day-to-day Paratransit activities, train and support the team, and drive efficiency with technology while delivering best-in-class customer offerings. The role emphasizes coaching, staffing, and continuous improvement across the operation.

The ideal candidate holds a 4-year degree or equivalent, with proven management and analytical abilities, strong communication, and transportation logistics experience.

Qualifications

• 4-year degree or equivalent work experience.
• Prior management experience preferred.
• Strong analytical and communication skills required.
• Experience in transportation logistics preferred.

Responsibilities

• Manage the activities of Paratransit team.
• Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
• Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the team.
• Assess the skills and skill levels necessary to achieve work objectives.
• Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
• Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
• Mentor team's procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
• Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
• Assign standards and deadlines to team for projects or operational improvement efforts.

Skills

Management

Project management

Customer support

Transportation logistics

Analytical skills

Communication skills

Education

4-year degree or equivalent

Job description

First Student seeks a Paratransit Operations Manager in New York to lead day-to-day Paratransit activities, train and support the team, and drive efficiency with technology while delivering best-in-class customer offerings. The role emphasizes coaching, staffing, and continuous improvement across the operation.

The ideal candidate holds a 4-year degree or equivalent, with proven management and analytical abilities, strong communication, and transportation logistics experience.