Paratransit Dispatcher: Real-Time Route & Passenger Care

Charlotte, North Carolina; Charlotte (NC); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Shift differential 2.5%

Health benefits (assumed)

Job summary

Charlotte Area Transit System (CATS) is hiring a Paratransit Dispatcher in Charlotte, NC. You will monitor real-time dispatch, coordinate paratransit routes, and ensure ADA compliance while maintaining high customer service levels.

The role requires working flexible hours, including nights and weekends. A shift differential applies and DOT/FTA standards must be followed. Expect to operate various transit systems and contribute to safe, reliable service.

Qualifications

• ADA knowledge and rules applicable to transit operations.
• Knowledge of service area, maps, traffic regulations.
• Experience coordinating service-related operations in transit.
• Strong customer service skills and bilingual Spanish preferred.

Responsibilities

• Directly supervising paratransit operations to ensure on-time service.
• Dispatching operators via software and radio, monitoring routes.
• Coordinate pull-ins/pull-outs and vehicle assignments using AVL.
• Respond to incidents, accidents, and delays with solutions.
• Prepare reports and maintain daily operation logs.
• Maintain safety and ADA compliance in daily tasks.
• Interact with passengers and provide courteous service.
• Work flexible shifts, including nights, weekends and holidays.

Skills

Customer service

Communication

Bilingual Spanish

Problem solving

Teamwork

Education

High School diploma/GED

Associate degree in business management or related field

Tools

Dispatch software

AVL system

VOIP phone system

Two-way radio

Microsoft Office

Job description

Charlotte Area Transit System (CATS) is hiring a Paratransit Dispatcher in Charlotte, NC. You will monitor real-time dispatch, coordinate paratransit routes, and ensure ADA compliance while maintaining high customer service levels.

The role requires working flexible hours, including nights and weekends. A shift differential applies and DOT/FTA standards must be followed. Expect to operate various transit systems and contribute to safe, reliable service.