Mobility Services Lead for Paratransit & Microtransit

City of Charlotte; Charlotte (NC); On-site; USD 114,000 - 164,000; Full time

Job summary

The City of Charlotte's Charlotte Area Transit System (CATS) seeks an Assistant Director of Mobility to provide operational leadership for paratransit and microtransit programs. Reporting to the Director of Mobility Services, you will translate division strategy into day-to-day execution across mobility service functions, ensuring safety, reliability, accessibility, and strong customer experience.

You will lead managers responsible for paratransit and microtransit operations, monitor

Responsibilities

• Provide operational leadership for paratransit and microtransit service delivery.
• Translate division goals into operating priorities and performance expectations.
• Coordinate execution across mobility programs to ensure safe, reliable, accessible, customer-focused service.

Job description

The City of Charlotte's Charlotte Area Transit System (CATS) seeks an Assistant Director of Mobility to provide operational leadership for paratransit and microtransit programs. Reporting to the Director of Mobility Services, you will translate division strategy into day-to-day execution across mobility service functions, ensuring safety, reliability, accessibility, and strong customer experience.

You will lead managers responsible for paratransit and microtransit operations, monitor