Customer Service Representative-Burnsville

DS Bus Lines; Burnsville (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid training

Paid holidays

Annual pay increase

Vacation days

Insurance options

401(k) match

Values-driven workplace

Job summary

Transit Team, Inc. in Burnsville, MN is seeking a compassionate Customer Service Representative to be the welcoming voice of our paratransit service.

You will help riders access transportation with care, clarity, and professionalism, handling calls, scheduling rides, and providing accurate ETAs. This onsite role offers paid training, holidays, a 4% annual pay increase, vacation, health and life insurance, a 401(k) match, and a safety‑driven team culture.

Qualifications

• Ability to pass a nonDOT drug test and background check.
• Strong verbal communication skills.
• Solid computer skills and ability to learn new software.
• Prior customer service and/or call center experience preferred.
• Familiarity with the Twin Cities metro area is a plus.
• Ability to work onsite for the scheduled shift.

Responsibilities

• Answer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.
• Schedule ride reservations using our computer reservation system.
• Cancel or adjust ride requests based on customer needs.
• Provide accurate estimated arrival times (ETAs) and service information.
• Make outbound calls to confirm next‑day trips with riders.
• Clearly explain Metro Mobility policies, procedures, and service expectations.
• Demonstrate a people‑first mindset by ensuring every interaction is caring, helpful, and solutions‑focused.

Skills

Strong verbal communication

Customer service experience

Learn new software

Familiarity with Twin Cities area

Onsite work

Job description

Transit Team, Inc.

Employer of Choice! Voted Best Company to Work For by U.S. News & World Report (2025–2026)! Transit Team | Burnsville, MN Pay: $20.25/hr | Onsite Position

About the Role

Transit Team, a proud provider of paratransit transportation services in the Twin Cities metro area, is seeking a compassionate and reliable Customer Service Representative to join our team. In this role, you will be the welcoming voice of our organization, helping riders access essential transportation with care, clarity, and professionalism. Every interaction contributes to our purpose: mobility without limits—because every ride matters.

Schedule

• Saturday: 8:00 AM – 6:00 PM
• Sunday: 7:00 AM – 5:00 PM
• Monday: 7:00 AM – 5:00 PM
• Tuesday: 6:00 AM – 4:00 PM

Key Responsibilities

• Answer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.
• Schedule ride reservations using our computer reservation system.
• Cancel or adjust ride requests based on customer needs.
• Provide accurate estimated arrival times (ETAs) and service information.
• Make outbound calls to confirm next‑day trips with riders.
• Clearly explain Metro Mobility policies, procedures, and service expectations.
• Demonstrate a people‑first mindset by ensuring every interaction is caring, helpful, and solutions‑focused.

Qualifications

• Ability to pass a nonDOT drug test and background check
• Strong verbal communication skills
• Solid computer skills and ability to learn new software
• Prior customer service and/or call center experience preferred
• Familiarity with the Twin Cities metro area is a plus
• Ability to work onsite for the scheduled shift

What We Offer

• Paid training to set you up for success
• Paid holidays
• 4% increase in pay annually
• Two weeks of paid vacation
• Medical, dental, and life insurance options
• 401(k) with a 4% company match
• A supportive, values‑driven workplace committed to safety, care, and reliability

About Transit Team Inc.

Transit Team Inc. provides paratransit services in the Twin Cities metropolitan area of Minneapolis and St. Paul, Minnesota. We consider it a privilege to provide independence and accessibility to our passengers. Our priority is safe, reliable transportation for every rider.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Transit Team is the largest paratransit provider in the state of Minnesota.

For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Who we are

Safe, reliable transportation for 100 Years

Customized mobility solutions

Serving students, patients, and 1,500+ communities

Nearly 20,000 employees strong

What we do best

People First

Safety Always

School Bus & Special Education Paratransit Non‑Emergency Medical Alternative Student Transportation

Why it matters

Transportation creates opportunity

Mobility builds independence

Every Ride Matters