Paralegal, Case Manager

Rafi Law Firm; Atlanta (GA); Hybride; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Health savings account

Paid time off

7 paid holidays

Parental leave

Free parking

Résumé du poste

Rafi, Brown, and Stokes is a tight-knit personal injury law firm in Atlanta, GA seeking a Personal Injury Case Manager. You will coordinate cases from intake to pre-litigation, gather information, communicate with clients and insurance, draft demands, and help manage medical records and schedules.

The role emphasizes empathy, organization, and independence, with a culture that values client advocacy and collaboration. Spanish speakers are considered an advantage.

Qualifications

• Minimum 2 years of law firm work experience as a paralegal, case manager, or similar staff role.
• Associate degree (preferably in paralegal studies), a paralegal certificate, or a bachelor's degree.
• Spanish speakers are an advantage.

Responsabilités

• Coordinate all aspects of cases from initial client contact to pre-litigation.
• Gather and analyze intake information and relevant documents.
• Maintain contact with insurance companies and investigate crashes/crimes.
• Draft documents to help clients' case and provide updates.
• Draft settlement demands and close files upon completion.
• Assist in answering phones and support client communications.
• Document communications in the internal case management system.
• Coordinate medical treatment for clients when needed.
• Gather initial information from clients and organize records.
• Request and organize medical records, bills, and police reports.
• Post and update new cases promptly in systems.
• Prepare letters to insurance companies and verify coverage.
• Manage data entry for new cases and related tasks.
• Set calendar deadlines and appointments.
• Interview witnesses and negotiate reductions on balances.
• Close out files after resolution.

Connaissances

Paralegal experience

Case management experience

Spanish language

Formation

Associate degree in paralegal studies

Paralegal certificate

Bachelor's degree

Description du poste

Personal Injury Case Manager

Who we are

Rafi, Brown, and Stokes is a personal injury law firm based in Atlanta, Georgia at 1776 Peachtree Street. We focus on a small number of cases and seek to maximize the value of each case. We represent victims—people injured in tractor-trailer, commercial motor vehicle, and automobile accidents; people stabbed, shot, or assaulted in negligent security cases; and others who are seriously injured. We are a tight knit team of 5 lawyers and 5 staff members who work together to win cases for our clients. We like to think that the cases work on are not run-of-the-mill, but interesting and challenging. Many of our cases have been featured in the Atlanta Journal-Constitution, Marietta Daily Journal, 11Alive, and other publications. These are the type of cases that the person in this role will work on.

What our other paralegals are saying

Because we are a small firm, we all get along well. We want someone that contributes to that culture. So, we asked what our current paralegals like about their jobs here. This what they said:

• “I like helping people through their tough times in a tangible way. You can tell you’re making a difference in their lives.”
• “I’ve worked at other firms and the biggest difference here is the attorneys. I like the people I work with, and we have the best lawyers of any firms I know of that do what we do.”
• “I like my independence. Everyone was quick to trust me and there is no micro-managing.”
• “I like that our clients count on me. A lot of them are really hurt and it makes me feel good when I’m able to help them get them what they need to help them recover and heal.”
• “I have worked in personal injury law for 19 years. I need to be challenged and learn new things at my job to be happy where I work. This firm allows me to do that in an environment where everyone has the same goals of helping people.”

Who we want to work with

A lot of job postings say the ideal candidate has at least 2 years of law firm work experience, as a paralegal, case manager, or other staff position. In addition, they want someone with an associate degree (preferably in paralegal studies), a paralegal certificate, or a bachelor’s degree. Fluent Spanish speakers have an advantage.

To some extent we are the same way—we would like those applicants too. But most importantly, we want people who “buy in” to what we are doing here. We want people motivated to help people since that is our own motivation. We also want people who work hard, are sympathetic to our clients, and take pride and ownership in what they do. If that is you, we want you to work with us regardless of your experience or education.

What you’ll do

As a Case Manager, you would be coordinating all aspects of cases from the potential client’s first phone call to our firm through pre-litigation. Case Managers gather and analyze intake information and relevant documents, maintain contact with insurance companies, investigate crashes/crimes/etc., draft documents to help our clients case, communicate with our clients about their cases and needs, draft demands to try to settle cases, and close out files upon completion.

Specifically, a Case Manager at Rafi, Brown, and Stokes does some of the following:

• Assist in answering phones
• Communicate with our clients about their cases and needs and document that communication in our internal case management system
• Help coordinate medical treatment for clients, if necessary
• Gather initial information from our clients
• Request and organize medical records and bills
• Request police reports, videos, audio, and 911 records
• Post and update all new cases in systems promptly and accurately
• Prepare and send out initial letters to insurance companies
• Verify insurance coverage and maintain contact with insurance companies
• Data entry for new cases and other various tasks
• Draft settlement demands
• Calendar deadlines and appointments
• Interview witnesses
• Obtain medical and health insurance balances and negotiate reductions
• Close out files

Qualities we look for in all Rafi, Brown, and Stokes employees

• Keep files organized and documents named correctly (fix files/documents that do not follow our system)
• Arrive to work at the agreed-upon time and work through your end time
• Be positive
• Solve problems and report solutions to lawyers, if necessary
• Report problems that you cannot solve and learn how to solve them

What we’re offering

The salary range for this position is $55,000-$70,000 depending on experience and qualifications. This position is also eligible for performance bonuses.

In addition to salary and bonuses, we offer the following benefits:

• Health insurance
• Vision insurance
• Health savings account
• Paid time off
• 7 paid holidays
• Parental leave

Job Type

Full-time

Pay

$55,000.00 - $70,000.00 per year

Benefits

• Free parking
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule

• Monday to Friday

Experience

• Legal: 2 years (Preferred)
• Personal injury law: 2 years (Preferred)

Language

• Spanish (Preferred)

Ability to Relocate

• Atlanta, GA 30309: Relocate before starting work (Required)

Work Location: In person

Job Type

Full-time

Pay

$55,000.00 - $70,000.00 per year

Benefits

• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience

• Personal injury law: 1 year (Preferred)
• Law office: 1 year (Preferred)

Ability to Commute

• Atlanta, GA 30309 (Required)

Ability to Relocate

• Atlanta, GA 30309: Relocate before starting work (Required)

Work Location: Hybrid remote in Atlanta, GA 30309