Palm Springs Branch Service Leader

Zions Bancorporation; Palm Springs (CA); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance -

Life & Disability Insurance

Paid Parental Leave and Adoption

Job summary

California Bank & Trust in Palm Springs is seeking a Branch Service Manager to direct daily branch operations, service standards, and sales functions while coaching staff to meet strategic goals.

The role emphasizes leadership, compliance, and exceptional customer service. On-site work is required, with comprehensive benefits and opportunities for advancement within Zions Bancorporation.

Qualifications

• Requires a high school diploma and 4+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• Demonstrates considerable working knowledge of banking industry processes, procedures, regulations, products, and lending operations.
• Possesses strong customer service, relationship building, sales, and team management skills.
• Exhibits proven experience resolving complex client concerns and operational problems effectively.
• Communicates clearly and professionally, both verbally and in writing, with people in various job capacities.

Responsibilities

• Manages daily branch operations, service standards, and compliance functions to achieve strategic goals, ensuring safety, security, and legal standards.
• Directs, schedules, and assigns work to branch staff, participating in interviewing, hiring, evaluations and promotions; handling disciplinary actions.
• Provides sales and service leadership through personal production, planning, and training, driving referrals with key partners.
• Resolves complex client complaints and disputes to uphold high-quality relationships, handling cash transactions as needed.

Skills

Customer service

Sales

Team leadership

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

California Bank & Trust in Palm Springs is seeking a Branch Service Manager to direct daily branch operations, service standards, and sales functions while coaching staff to meet strategic goals.

The role emphasizes leadership, compliance, and exceptional customer service. On-site work is required, with comprehensive benefits and opportunities for advancement within Zions Bancorporation.