Branch Operations Lead – Banking Supervisor

AppleOne Employment Services; Palm Desert (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services in Palm Desert, CA, seeks an Assistant Bank Branch Manager to lead daily branch operations, coach staff, and uphold regulatory compliance.

This role focuses on staff development, client service excellence, and branch performance, with a clear path to advancement within branch banking management.

You will work closely with branch leadership to ensure accurate reporting, seamless account processing, and a positive customer experience.

Qualifications

• Experience leading branch staff and driving branch performance.
• Ability to coach, train, and develop Client Service Representatives and tellers.
• Strong knowledge of banking policies, procedures and regulatory requirements.
• Proficiency with Microsoft Word, Excel, Outlook and banking software systems.

Responsibilities

• Support daily branch operations, including staffing schedules, branch coverage, transaction approvals, file maintenance, overdraft reports, new account review, and documentation.
• Provide leadership, coaching, training, and support to Client Service Representatives, New Account staff, and teller team members.
• Ensure compliance with bank policies, branch procedures, security controls, documentation standards, and applicable state and federal banking regulations.
• Deliver excellent client service by resolving escalated customer concerns, handling account disputes, and recommending appropriate banking products and services.
• Partner with the Branch Manager on branch goals, customer retention, promotional activities, staff performance, and business development initiatives.
• Maintain accurate branch reporting, including daily large transaction reports, NSF exception processing, certification packages, and operational exception reviews.

Skills

Leadership

Coaching

Customer Service

Regulatory Compliance

Banking Software

Staff Scheduling

Tools

Microsoft Word

Excel

Banking Software

Job description

AppleOne Employment Services in Palm Desert, CA, seeks an Assistant Bank Branch Manager to lead daily branch operations, coach staff, and uphold regulatory compliance.

This role focuses on staff development, client service excellence, and branch performance, with a clear path to advancement within branch banking management.

You will work closely with branch leadership to ensure accurate reporting, seamless account processing, and a positive customer experience.