Branch Service Manager - Palm Springs, CA

Zions Bancorporation; Palm Springs (CA); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance -

Life & Disability Insurance

Paid Parental Leave and Adoption

Job summary

California Bank & Trust in Palm Springs is seeking a Branch Service Manager to direct daily branch operations, service standards, and sales functions while coaching staff to meet strategic goals.

The role emphasizes leadership, compliance, and exceptional customer service. On-site work is required, with comprehensive benefits and opportunities for advancement within Zions Bancorporation.

Qualifications

• Requires a high school diploma and 4+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• Demonstrates considerable working knowledge of banking industry processes, procedures, regulations, products, and lending operations.
• Possesses strong customer service, relationship building, sales, and team management skills.
• Exhibits proven experience resolving complex client concerns and operational problems effectively.
• Communicates clearly and professionally, both verbally and in writing, with people in various job capacities.

Responsibilities

• Manages daily branch operations, service standards, and compliance functions to achieve strategic goals, ensuring safety, security, and legal standards.
• Directs, schedules, and assigns work to branch staff, participating in interviewing, hiring, evaluations and promotions; handling disciplinary actions.
• Provides sales and service leadership through personal production, planning, and training, driving referrals with key partners.
• Resolves complex client complaints and disputes to uphold high-quality relationships, handling cash transactions as needed.

Skills

Customer service

Sales

Team leadership

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities, families and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards.

We are seeking a Branch Service Manager to join California Bank & Trust in Palm Springs. The Branch Service Manager plays a key role in directing daily branch operations, service standards, and sales functions while coaching staff to achieve strategic branch goals.

Responsibilities

• Manages daily branch operations, service standards, and compliance functions to achieve strategic goals, ensuring strict adherence to safety, security, and legal standards while utilizing authorized discretion for transaction approvals and overrides.
• Directs, schedules, and assigns work to branch staff, actively participating in interviewing, hiring, performance evaluations, and promotional decisions while administering disciplinary actions and resolving grievances.
• Provides sales and service leadership through personal production, strategic goal planning, and training, collaborating with key partners to drive referrals and maintain operational integrity.
• Resolves complex client complaints, inquiries, and disputes to uphold high-quality relationships, processing cash transactions and performing service duties as needed.
• Perform all duties on-site at the assigned branch or business center office.
• Other duties as assigned.

Qualifications

• Requires a high school diploma and 4+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
• Demonstrates considerable working knowledge of banking industry processes, procedures, regulations, products, and lending operations.
• Possesses strong customer service, relationship building, sales, and team management skills.
• Exhibits proven experience resolving complex client concerns and operational problems effectively.
• Communicates clearly and professionally, both verbally and in writing, with people in various job capacities.
• Utilizes proficiency in standard computer programs, including word processing and spreadsheet applications.
• Maintains high-quality work standards and possesses the ability to lead, motivate, and guide a team.
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $69,795 - $88,000 annually depending on job-related factors such as level of experience.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

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California Bank and Trust a division of Zions Bancorporation, N.A. Member FDIC