Palantir Training & Field Ops Specialist

Insight Global; Sumter (SC); On-site; USD 48,000 - 123,000; Full time

Job summary

Insight Global is hiring multiple Field Service Representative (FSR) Analyst roles in Sumter, SC and various CONUS/OCONUS locations to support Palantir deployments. You will work on-site with client implementation teams, train users, and troubleshoot mission-critical systems for defense and military environments.

Ideal candidates have TS clearance with SCI eligibility and hands-on Palantir Foundry experience.

Qualifications

• Active Top Secret clearance with SCI eligibility.
• 2+ years of experience supporting operational users in a field service, intelligence, analytics, or mission-support role within a defense or military environment.
• Recent, hands-on experience with Palantir Foundry and Maven Smart System with a strong emphasis on Foundry Workshop and Ontology Manager
• Familiarity with military operational workflows, reporting processes, and intelligence or operational data environments.
• Strong troubleshooting skills and comfort serving as a first-line support resource for mission-critical systems.
• Ability to work on-site and support CONUS and/or OCONUS operations and travel as needed.

Responsibilities

• Set up and maintain Palantir systems on-site.
• Test, troubleshoot, and fix system issues.
• Train users on how to operate and maintain both hardware and software.
• Quickly respond to and resolve technical problems.
• Log all activities, issues, and fixes.
• Support system upgrades and changes.
• Work closely with military teams and other users to ensure smooth adoption.
• Share feedback to improve the system based on real-world use.

Skills

Top Secret clearance

Operational field support

Troubleshooting

Communication

Travel readiness

Customer-focused support

Tools

Palantir Foundry

Maven Smart System

Foundry Workshop

Ontology Manager

Job description

Insight Global is hiring multiple Field Service Representative (FSR) Analyst roles in Sumter, SC and various CONUS/OCONUS locations to support Palantir deployments. You will work on-site with client implementation teams, train users, and troubleshoot mission-critical systems for defense and military environments.

Ideal candidates have TS clearance with SCI eligibility and hands-on Palantir Foundry experience.