Top Secret Palantir Trainer/FSR

Insight Global; Washington (District of Columbia); On-site; USD 100,289,000 - 255,021,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA accounts

401k with employer matching

Paid time off

Job summary

Insight Global is hiring a Field Service Representative (FSR) Analyst to support Palantir deployments in Washington, DC and CONUS/OCONUS locations. You will set up Palantir systems on-site, train users, troubleshoot issues, and collaborate with client teams to ensure smooth adoption.

The role requires an active Top Secret clearance with SCI eligibility, 2+ years in field service or defense environments, and hands-on Palantir Foundry experience.

Qualifications

• Active Top Secret clearance with SCI eligibility.
• 2+ years of experience supporting operational users in a field service, intelligence, analytics, or mission-support role in a defense or military environment.
• Recent, hands-on experience with Palantir Foundry and Maven Smart System with a strong emphasis on Foundry Workshop and Ontology Manager.
• Familiarity with military operational workflows, reporting processes, and intelligence or operational data environments.
• Strong troubleshooting skills and comfort as a first-line support resource for mission-critical systems.
• Ability to work on-site and support CONUS/OCONUS operations and travel as needed.

Responsibilities

• Set up and maintain Palantir systems on-site.
• Test, troubleshoot, and fix system issues.
• Train users on how to operate and maintain both hardware and software.
• Quickly respond to and resolve technical problems.
• Log all activities, issues, and fixes.
• Support system upgrades and changes.
• Work closely with military teams to ensure smooth adoption.
• Share feedback to improve the system based on real-world use.

Skills

Top Secret clearance

Field service experience

Strong communication

Tools

Palantir Foundry

Maven Smart System

Foundry Workshop

Ontology Manager

Job description

Insight Global is hiring for multiple positions in Washington, DC; Sumter, SC; Ft Bragg, NC; Stuttgart, Germany, Colorado Springs, CO and other locations CONUS/OCONUS. We are seeking talented military operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting the client's implementation teams to support and strengthen the unique partnerships with the user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. Lastly, you will help facilitate collaboration across a global enterprise while ensuring the customers' continued success. These are customer facing roles that require strong communication and attention to detail.

Pay will be hourly and varies by level of experience and location. Average Range: ~$35-89/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Core Responsibilities

• Set up and maintain Palantir systems on-site
• Test, troubleshoot, and fix system issues.
• Train users on how to operate and maintain both hardware and software.
• Quickly respond to and resolve technical problems.
• Log all activities, issues, and fixes.
• Support system upgrades and changes.
• Work closely with military teams and other users to ensure smooth adoption.
• Share feedback to improve the system based on real-world use.

REQUIRED SKILLS AND EXPERIENCE

• Active Top Secret clearance with SCI eligibility.
• 2+ years of experience supporting operational users in a field service, intelligence, analytics, or mission-support role within a defense or military environment.
• Recent, hands-on experience with Palantir Foundry and Maven Smart System with a strong emphasis on Foundry Workshop and Ontology Manager
• Familiarity with military operational workflows, reporting processes, and intelligence or operational data environments.
• Strong troubleshooting skills and comfort serving as a first-line support resource for mission-critical systems.
• Ability to work on-site and support CONUS and/or OCONUS operations and travel as needed.

NICE TO HAVE SKILLS AND EXPERIENCE

• Prior military background or experience supporting Special Operations or joint operational units, CENTCOM preferred.
• Hands-on experience building or configuring solutions within Foundry Workshop beyond basic usage.
• Demonstrated experience supporting customer-facing deployments, rollouts, or operational tools in high-tempo environments
• Strong communication and interpersonal skills, with the ability to effectively interact with military personnel and end-users.