Paint Store Customer Service & Sales Specialist

Sherwin-Williams; Wyoming (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist customers and complete sales at Store #1177 in Wyoming, MI and nearby locations within a 20-mile radius.

Responsibilities include greeting customers, resolving concerns, processing transactions, and ensuring high product knowledge to upsell paint and related items. The role requires bilingual English/Spanish abilities and a flexible schedule including evenings and weekends.

Qualifications

• Be at least 18 years old.
• Authorized to work in the country of employment without sponsorship now or in the future.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Provide high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain accurate work order files and displays.

Skills

Customer service

Retail sales

Spanish language

Education

High school diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist customers and complete sales at Store #1177 in Wyoming, MI and nearby locations within a 20-mile radius.

Responsibilities include greeting customers, resolving concerns, processing transactions, and ensuring high product knowledge to upsell paint and related items. The role requires bilingual English/Spanish abilities and a flexible schedule including evenings and weekends.