Paint Store Customer Service Specialist - Multi-Location

Sherwin-Williams Co.; Michigan; On-site; USD 19,000 - 23,000; Full time

Job summary

Sherwin-Williams Co. in Michigan is seeking a Customer Service Specialist to support stores within a 15 mile radius of Store #1760, delivering expert product guidance and responsive service.

The role emphasizes accuracy, courtesy, and the ability to resolve questions, while aligning with store goals and safety standards. Responsibilities include assisting customers, handling transactions, stocking displays, tinting and mixing paints to exact specifications, and aiding in deliveries when needed.

Qualifications

• Must be 18+ and legally authorized to work in the United States.
• Must have a valid, unrestricted Driver’s License.
• Able to lift up to 70 lbs. and handle physical store duties.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales skills

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting/mixing equipment operation

Job description

Sherwin-Williams Co. in Michigan is seeking a Customer Service Specialist to support stores within a 15 mile radius of Store #1760, delivering expert product guidance and responsive service.

The role emphasizes accuracy, courtesy, and the ability to resolve questions, while aligning with store goals and safety standards. Responsibilities include assisting customers, handling transactions, stocking displays, tinting and mixing paints to exact specifications, and aiding in deliveries when needed.