Paint Store Customer Service & Sales Specialist

Sherwin-Williams; San Ramon (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support retail and wholesale customers, determine needs, answer questions, and recommend solutions. The role emphasizes service excellence, accuracy in transactions, and meeting store sales goals, with a focus on product knowledge and customer satisfaction.

Based at Store #728222 in San Ramon, this full-time position offers an hourly starting rate of $20 and requires flexibility for evenings and weekends.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift up to 50 lbs and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Delivery coordination

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support retail and wholesale customers, determine needs, answer questions, and recommend solutions. The role emphasizes service excellence, accuracy in transactions, and meeting store sales goals, with a focus on product knowledge and customer satisfaction.

Based at Store #728222 in San Ramon, this full-time position offers an hourly starting rate of $20 and requires flexibility for evenings and weekends.