Retail Paint Store: Customer Service Pro

Sherwin-Williams; Vero Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to enhance in-store experience for wholesale and retail customers in a fast-paced environment. You will determine customer needs, recommend suitable products, and ensure satisfaction while supporting sales goals.

The role includes hands-on product tinting, cashier duties, and daily store operations to maintain presentation and inventory. The ideal candidate has strong communication skills, a willingness to work evenings/weekends, and

Qualifications

• Must be at least eighteen years old.
• Authorized to work in the United States without sponsorship.
• Able to lift up to 50 lbs regularly and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams ratings and HR Cloud training completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Teamwork

Education

High School Diploma or GED

Tools

Tinting and mixing equipment

Cash register / POS system

Job description

Sherwin-Williams is seeking a Customer Service Specialist to enhance in-store experience for wholesale and retail customers in a fast-paced environment. You will determine customer needs, recommend suitable products, and ensure satisfaction while supporting sales goals.

The role includes hands-on product tinting, cashier duties, and daily store operations to maintain presentation and inventory. The ideal candidate has strong communication skills, a willingness to work evenings/weekends, and