Paint Store Customer Success & Sales Pro

Sherwin-Williams; Inverness (FL); On-site; USD 16,531 - 20,664; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers in choosing the right products and solutions. The role emphasizes prompt issue resolution to ensure client satisfaction and alignment with store sales objectives.

The specialist will handle in-person and phone inquiries, process transactions, and maintain accurate records while keeping up-to-date on product features and store presentation standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition of assigned areas.
• Remain knowledgeable on products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Multilingual

Education

High school diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers in choosing the right products and solutions. The role emphasizes prompt issue resolution to ensure client satisfaction and alignment with store sales objectives.

The specialist will handle in-person and phone inquiries, process transactions, and maintain accurate records while keeping up-to-date on product features and store presentation standards.