Paint Store Expert: Customer Service & Sales

Sherwin-Williams; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers, determine needs, and recommend solutions. The role emphasizes high customer satisfaction, product knowledge, and contributing to store sales goals.

Responsibilities include assisting customers, processing transactions, stocking and displaying products, and maintaining accurate records. Bilingual ability and willingness to work varied hours are a plus.

Qualifications

• Customer service experience in retail or wholesale settings.
• Ability to process sales transactions accurately at the point of sale.
• Willingness to work evenings and weekends as needed.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Spanish language

Communication skills

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers, determine needs, and recommend solutions. The role emphasizes high customer satisfaction, product knowledge, and contributing to store sales goals.

Responsibilities include assisting customers, processing transactions, stocking and displaying products, and maintaining accurate records. Bilingual ability and willingness to work varied hours are a plus.