Paint Store Customer Experience Specialist

Sherwin-Williams; Smyrna (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

Sherwin-Williams in Smyrna, Alabama, is hiring a Store Associate to assist customers, promote products, and support store operations. You will help customers identify needs, participate in sales, and ensure a high standard of service and store presentation.

The role emphasizes delivering excellent customer service, meeting sales goals, handling transactions accurately, and supporting deliveries and stocking tasks, often requiring flexibility for evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Spanish language

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams in Smyrna, Alabama, is hiring a Store Associate to assist customers, promote products, and support store operations. You will help customers identify needs, participate in sales, and ensure a high standard of service and store presentation.

The role emphasizes delivering excellent customer service, meeting sales goals, handling transactions accurately, and supporting deliveries and stocking tasks, often requiring flexibility for evenings and weekends.